Launched project
Switching Stores in Store Mode - Walmart App
The team saw an opportunity to boost in-store and e-commerce sales—and improve NPS—by allowing customers to shop across nearby stores within the Walmart app. I was asked to design an end-to-end experience that lets customers switch stores without confusion, while respecting the technical constraints of Store Mode. I collaborated closely with the Fulfillment and Cart teams, and the experience successfully launched in January 2025.
In Store Mode, customers are locked into the physical store they’re currently in. This prevents them from viewing availability at nearby stores—disrupting their ability to plan or pivot their in-store trip.
Key constraints:
Store Mode limitations
Switching stores turns off Store Mode, removing access to in-store pricing. Instead, users see online pricing and general availability.
Business constraints
Walmart avoids showing in-store prices for non-local stores to prevent internal pricing competition across locations.
Shop unavailable items at nearby stores
Always know which store you’re shopping—from anywhere
Switch stores in any context
